Services Delivered
Technology Stack
The problem we set out to solve.
SMEs across the continent lose a significant share of potential customers simply because they can't respond fast enough to enquiries — especially outside of business hours or in multiple local languages.
We wanted to build something that would give small businesses the kind of always-on responsiveness that has historically only been available to large enterprises with dedicated support teams.
In Short
An AI-powered customer service assistant deployed across WhatsApp and web chat for small and medium businesses across Ghana, Kenya, and Nigeria.
What changed as a result.
Sema is now deployed for over a dozen SME clients handling thousands of conversations per month. Businesses using Sema report responding to enquiries 30× faster on average, and converting more of them into paying customers.
The assistant speaks English, Twi, Swahili, and Yoruba, and knows when to hand off to a human.
By the numbers
What the client said
It's like having a full support team, without having a full support team. Our customers get answers instantly — even at 2am.
